Ken, A.I.representative, arrived at our house at exactly 8am as scheduled. He also called half hour before hand to confirm appointment. Ken was polite as he explained what services he was going to perform for the free home energy assessment. He answered all of our questions. He clarified information if we didn’t understand. Ken performed his assessment and explained his results to both my husband and myself. He also clarified/showed my husband what he meant by with the results. Ken explained line by line what each line meant in detail. There was no pressure at the end of the explanation to see if we wanted to proceed with the recommendation.